Privacy Statement, Guarantees and Policies
At ASTA-USA, we are committed to respecting your privacy. The following sets forth our information gathering and usage practices for information collected on www.asta-usa.com, and any other websites that are part of the ASTA-USA Translation Services, Inc. online presence.
Information Gathered At This Website
ASTA-USA automatically collects anonymous information about usage of our website. For instance, when you visit www.asta-usa.com our website recognizes the type of browser you are using, the address of the Internet Service Provider you are using, the pages you visit at our site(s), and similar information. None of this information identifies you personally. ASTA-USA does not currently use “cookies” on its websites.
When using certain elements such as “Contact Us” or any of the “Online Forms,” you may voluntarily provide us with names, addresses, phone numbers, fax numbers, e-mail addresses, and similar information.
Internal Use Of Information
We may use personal information that you have voluntarily submitted to provide the products or services that you have requested, to adjust our website to your personal preferences, to send to you via e-mail or postal mail newsletters, price quotes, brochures, new product announcements or other information that we feel may be of value to you, and for other similar business purposes.
Sharing Of Information With Third Parties
ASTA-USA may share the information collected with its subsidiaries, carriers, affiliates, and alliance partners for use as described above. ASTA-USA does not share any of this information with third parties that are not in compliance with our privacy and corporate non-disclosure regulations and with parties that are not under the control and direction of ASTA-USA. ASTA-USA maintains ownership and control of this information.
You may at any time opt-out of receiving further communications via e-mail. When you receive e-mail from us, you will be given the option of replying with an instruction to delete your name from our e-mail list. Note that you may be added again to our e-mail list if you subsequently participate in other online activity or submit further personal information on our web site. If you would like to opt-out of receiving further communications through postal mail, please contact our Customer Service Department.
Corrections And Updates
You can change or modify any information you have previously provided to us by contacting our Customer Service Department.
ASTA-USA Privacy Statement
Use of this site signifies your acceptance of the terms and conditions.
PRIVACY STATEMENT, GUARANTEES AND POLICIES
ASTA-USA Translation Services, Inc. (ASTA-USA | Translator) is committed to 100% customer satisfaction.
We aim to provide superior language translation services to our clients in a courteous, ethical, and timely manner. We can deliver the premium skill levels at a reasonable cost. We take a personal interest in our clients and give them the service, value and attention we seek in our own relationships.
Delivery And Shipping Policies
ASTA-USA and its team of accredited translators will provide translation services of a variety of documents, materials and files provided in either hard copies (mail or fax), electronic copies such as e-mail and secure web-server transfers, etc.
ASTA-USA will maintain an active record of said documents, materials, and files, and make every effort to complete translation of each document by the prearranged date(s) but shall not be responsible for damages or delays in completion caused by events beyond ASTA-USA and its Translators’ control including but not limited to acts of nature, requests for changes and/or additions by client, formatting errors by client, program incompatibility, security protocols causing delays, custom coding, and delays caused by client’s programs failing to properly deliver or accept the document in proper format.
Method Of Delivery
Electronic relays (standard email or client managed ftp system), Facsimile, US mail, Express parcel delivery.
Format Of Delivery
“MS Word” US Letter or US Legal size. Other methods of delivery can be arranged with our Project Managers and will be based on each client’s requirements and needs.
ASTA-USA warrants that (a) it will use reasonable best efforts in the performance the services; (b) that the services and deliverables will be of professional quality exceeding or conforming to generally accepted best professional practices which are standard for first class document translation within the translation services industry; (c) and that performance of the services does not and will not violate any applicable law, rule, or regulation.
If any services performed or deliverables provided by ASTA-USA are determined by Client to be inaccurate or defective or otherwise not in accordance with the requirements of the applicable documentation supplied by Client, ASTA-USA agrees to correct such services or deliverables without charge to Client within a reasonable period of time after receiving notice thereof.
Fees For Services
Fees and costs may vary depending on the complexity, volume and required Client’s turnaround time. Each case will be treated individually and payment terms for this level of service must be arranged with your ASTA-USA representative before work begins. Client agrees to pay ASTA-USA’s fees in accordance with the fee and terms of payment presented to Client at the onset of the engagement.
Any payments for fees or costs not received by ASTA-USA according to the terms of the agreement will be deemed late and shall be subject to a 1.2 % per month late charge. Client agrees to be responsible for ASTA-USA’s costs in collecting late payments due from Client, including reasonable attorneys’ fees.
Cancellation Or Withdrawal By Client
If Client cancels or withdraws any portion of the translation project prior to ASTA-USA’s completion of the service(s), then, in consideration of ASTA-USA’s scheduling and/or performing said service(s) Client shall pay ASTA-USA the portion of the above fee represented by the percentage of total service(s) performed.
If Client cancels or withdraws any portion of the translation – for any reason – prior to ASTA-USA having begun performance of service(s), Client will be entitled to a complete and immediate refund of the applicable fees. Refund shall be issued via check by mail or credit card refund according to the manner of payment received from Client at the time the order was confirmed.
Client’s Review Of Translation
Upon receipt of the translation from ASTA-USA, Client shall promptly review it, and within 5 (five) business days after receipt shall notify ASTA-USA of any requested corrections or changes. ASTA-USA shall correct, at no cost to Client, any errors made by ASTA-USA.
Changes By Others
ASTA-USA shall have no responsibility whatever as to any changes in the translation made by persons other than ASTA-USA.
All knowledge and information provided by Client for translation shall be considered confidential including information regarding the business and products of Client and all such information shall remain the intellectual property of client and will be held strictly confidential by ASTA-USA, and except as expressly authorized by Client in writing, shall not be divulged or published by ASTA-USA and shall not be authorized by ASTA-USA to be divulged or published by others. Confidential information for purposes of this paragraph shall not include the following:
a. Information, which is or becomes available to the general public, provided the disclosure of such information did not result from a breach by ASTA-USA of this paragraph.
b. Terminological glossary entries compiled by ASTA-USA in the course of ASTA-USA’s performance of the translation service(s) under this Agreement; provided, however, that Client and ASTA-USA may agree in writing that, upon payment by Client to ASTA-USA of an agreed-upon fee, such terminological glossary entries shall be the property of Client and shall be covered by the confidentiality provisions of this paragraph.